Enhancing Workforce Security with Passwordless Authentication
American IT Company
Industries
Products
70% Fewer Help Desk Tickets
Password resets drastically reduced, freeing IT resources90% Employee Adoption
User-friendly platform drove rapid MFA enrollment
The Challenge
As a growing technology company, AIC faced critical identity and access challenges. Remote and field employees struggled with complex, password-based authentication, leading to security risks, productivity losses, and frequent help desk calls. Onboarding new hires and contractors was slow and inefficient, delaying access to essential systems. Additionally, AIC needed to strengthen security for remote access to sensitive data, especially within Citrix environments.
The Solution
To overcome its access challenges, AIC chose AuthX — a secure, scalable platform designed to eliminate password dependency, streamline onboarding, and deliver seamless access across a distributed workforce. AuthX’s flexible Multi-Factor Authentication integrated smoothly with critical environments like Citrix and adapted to the diverse needs of AIC’s field and corporate employees. With AuthX, AIC created a unified, secure access experience that enhanced productivity without compromising security.
Key Results
- Password resets drastically reduced, freeing IT resources
- Met stringent security requirements for remote access
- Reduced from three weeks to days for faster productivity
- User-friendly platform drove rapid MFA enrollment
- Frictionless access allowed employees to focus on critical tasks boosting productivity
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