Enhancing Workforce Security with Passwordless Authentication
ABC Health Network
Industries
Healthcare
Products
IT Burden Reduced by 60%
Streamlined authentication led to a 60% drop in IT help desk tickets.
Clinicians Approve the Change
90% of clinicians reported satisfaction with the faster, simpler login experience.
– VP of Clinical IT, ABC Health Network
The Challenge
ABCHN faced growing friction across its digital ecosystem. Clinicians struggled with slow, repetitive logins, especially in critical care areas. High password reset volumes strained IT, while remote staff lacked secure, seamless access. With users switching between shared, mobile, and thin-client devices, delivering a consistent and secure experience became a major challenge.
The Solution: Streamlined Passwordless Access
To address fragmented workflows and rising security concerns, ABCHN needed a scalable, passwordless solution that worked across shared workstations, thin clients, and remote devices. Key requirements included SSO for reducing login fatigue, strong identity verification for all users, and seamless VDI integration. After evaluating multiple vendors, ABCHN chose AuthX for its ability to unify authentication across on-prem, remote, and cloud environments.
Key Results
- Passwordless authentication eliminated phishing risks.
- Clinicians reported 90% satisfaction with seamless access.
- Help desk tickets dropped by over 60%.
- Clinicians saved valuable time per patient encounter.
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