Forgot Your Password (Again)? SSPR to the Rescue
Why Self-Service Password Reset Matters?
Passwords are one of the biggest bottlenecks in user productivity and IT support. Nearly half of all help desk tickets are password-related, costing organizations time, money, and focus. AuthX’s self password reset feature enables users to recover their credentials independently, anytime, anywhere, without waiting on IT.
With the right controls in place, SSPR strengthens your overall security posture by eliminating unsafe workarounds like password reuse or jotting down credentials. For organizations evaluating SSPR requirements, AuthX delivers a balance of convenience, compliance, and enterprise-grade protection.
What You Can Do with AuthX SSPR?
AuthX Self-Service Password Reset (SSPR) covers the full range of real-world password recovery scenarios:
Forgot Password Reset
Users can reset forgotten credentials through secure, step-by-step flows.
Account Unlock
Locked out after failed attempts? Users can unlock themselves with identity verification.
Proactive Password Change
Update passwords any time; not just when they're forgotten.
Password Expiry Alerts
Receive automated reminders to change passwords before they expire.
Directory-Wide Sync
Passwords update across Active Directory, Azure AD, Google, and LDAP automatically.
Flexible and Secure Verification Options
OTP via SMS or email
Verifies user identity through a one-time code sent to a registered channel.
Push authentication
Confirms access instantly with a secure approval request in the AuthX authenticator app.
Biometric verification
Uses face or fingerprint recognition for fast, high-assurance identity proof.
Security questions
Provides an optional fallback when primary verification methods are unavailable.
Device reputation and IP evaluation
Assesses trust based on device history and network characteristics.
Location-aware and time-of-day rules
Applies additional verification when access occurs from unusual locations or times.
Granular Access Control
Implement fine-grained access controls that consider user roles, work schedules, and the sensitivity of the accessed data. When combined with adaptive authentication, these controls dynamically adjust based on real-time context and behavior patterns. Enterprises using adaptive auth benefit from flexible policies that minimize unnecessary friction while enforcing strong security.
Real-Time Risk Response
Real-time risk assessment and response will help you stay ahead of new threats. Adaptive access security and continuous authentication continuously examine user behavior and contextual factors to identify irregularities and potential threats. This enables you to quickly restrict access or add more security measures as required. Adaptive authentication solutions enable organizations to make dynamic defense adjustments without impacting legitimate users. Strong adaptive authorization practices also contribute to maintaining a proactive cybersecurity posture.
Designed for Developers and IT Integrators
AuthX SSPR isn’t a black box. You can extend it, embed it, and integrate it with your existing portals and workflows using robust developer tools:
- REST APIs to trigger or monitor reset events
- SDKs for embedding reset flows into internal apps
- Integration hooks for service desks and alerting tools
- Custom connectors for external identity providers
This makes it easy to fit SSPR into your unique IT ecosystem without vendor lock-in.
Key Benefits of AuthX Self-Service Password Reset (SSPR)
AuthX delivers more than resets; it improves experience and strengthens identity security.
Cost Savings
Cut down help desk calls and save on support resources
User Experience
Reduce frustration by letting users resolve issues instantly
Stronger Security
Stronger Security
Fewer Lockouts
Alerts and proactive password change options prevent common issues
Audit-Ready
Full visibility for compliance and reporting
Hybrid-Ready
Works across on-prem and cloud directories
